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The shisha

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Return Policy

We offer a full refund if for any reason you're not happy with your purchase. The customer is responsible for returning unused items to us at their own expense.

Please contact us prior to returning goods

If in the unfortunate instance that your parcel has been damaged in transit, do no sign for it if you suspect the contents have been damaged

If upon opening your parcel you find a damaged item, please inform us within 24 hours of delivery
Customer service is very important to us so we'll always do our best to ensure you are satisfied with your purchases.


If you found damage or missing Item please e-mail on info@theshisha.co.uk
we will send you new item which is missing or damage or give refund